BACKGROUND
In order to conduct drug and alcohol testing, the services of a Medical Review Officer (MRO) is required.
Clinic staff conducting drug and alcohol collections require specialized training and certification including DOT/Non-DOT, POCT, BAT and Oral Fluid.
*There are no Canadian DOT-Non-DOT regulations, as such, we follow U.S. regulations and
Drug testing policies and programs that are developed by companies and organizations to define their own official position and management strategies for drug and alcohol testing. Not every drug and alcohol use policy includes or is required to include a drug and alcohol testing program. However, any such program must comply with Canadian federal and provincial human rights legislation and health and safety regulations. Canadian drug testing procedures have been derived from existing American drug testing programs.
*DriverCheck has its own MRO as do most of the consortia we provide services to; however, we have engaged Canadian MRO to provide MRO services to accompany drug and alcohol testing services to our customers.
*MedWorks facilitates service requests for drug and alcohol collection and testing for individual companies/ customers who require these services.
*Canadian MRO works with many labs including Dynacare, with whom MedWorks has a contract.
MEDWORKS PROCESS
The MedWorks Corporate booking team receives a request from a company for any of the below mentioned testing:
DOT/Non-DOT Urine Collection
POCT Drug Screening
BAT
Oral Fluid Collection
BOOKING COORDINATION WITH CLINICS/COMPANY
The MedWorks Corporate Booking team will create an estimate on QuickBooks. (Status pending)
The MedWorks Corporate booking team will coordinate the price with the MedWorks Sales & Account Manager, confirm it with company, and book the appointment at any of the MedWorks Occupational health clinics in our network.
*Pricing must include the collection cost, lab testing cost, test kit cost (only if an oral fluid collection kit is required), and the shipping cost by courier.
*Note: Dynacare provides Purolator waybills to send specimens collected to the lab and invoices MedWorks at cost.
Once the order is confirmed by the Company, the MedWorks Corporate Booking team will change the status of the Estimate to ACCEPTED in QuickBooks.
BOOKING FOR DYNACARE:
For Booking at a Dynacare location: Please refer to the Dynacare booking document on Box . It includes the Dynacare booking process along with Dynacare collection locations.
BOX Folder: ALL Files> MedWorks Internal Working Files>Process Details Drug & Alcohol Testing
PDF Doc for Booking process: 20240704_Partner Update Appointment Booking_EN_Revised
Excel file for Location: Dynacare Collection Sites July 2024
BELOW IS THE BOOKING PROCESS FOR REFERNECE:
Central Appointment Booking for Drug & Alcohol Testing
Starting June 24, 2024, Dynacare will be offering appointment booking through their National Drug Testing Customer Care team for drug & alcohol appointments in their Ontario Dynacare collection locations. Drug & alcohol appointments in Quebec should continue to be booked by contacting the location directly.
This new Ontario service will provide a central point of contact for the booking of drug & alcohol testing appointments. These collections include:
· DOT Urine · Non-DOT Urine · Oral Fluid | · POCT · Breath Alcohol |
How to Book an Appointment:
Complete all required information on a National Drug Testing Appointment Booking Form* (client generated booking forms will be accepted in place of the Dynacare form)
Email the completed form to [email protected]
Once received, the NDT Customer Care Representative will confirm the requested appointment availability and notify you of the confirmed appointment via email.
In the event the requested time is not available, the NDT Customer Care Representative will contact you with alternate dates/times.
Alternatively, appointment can be booked by calling: +1 877-679-6935 ext.5778
Cancellations
In the event an appointment must be cancelled, please contact NDT Customer Care by email or phone no later than one (1) hour before the scheduled booking time. If the appointment is not cancelled within this time, a no-show/cancellation fee will be applied.
*To obtain a booking form, or for any questions please do not hesitate to reach out to Dynacare by email at [email protected] or by telephone at: +1 877-679-6935 ext.5778
FORM: National Drug Testing Appointment Booking Form
FORMS: (Forms are in Box Folder)- Folder: ALL Files> MedWorks Internal Working Files>Process Details Form Name: National Drug Testing Appointment booking form
ORDER PLACEMENT FOR DOT/ Non-DOT CUSTODY CONTROL FORMS & SUPPLIES
Once there are trained/certified collection staff at MedWorks designated partner clinics, the MedWorks Registered Nurse (RN) will place the first order for DOT and Non-DOT Custody Control Forms, and collection supplies (test kits and waybills) for the collection sites (i.e. Clinic location where the appointment has been booked).
FORMS: (Forms are in Box Folder) - Folder: ALL Files> MedWorks Internal Working Files>Process Details Drug & Alcohol Testing
Form Name : MedWorks_Order Form
*After the initial supplies are delivered, the Clinic will be responsible to order additional supplies (if needed) from Dynacare using the order form.
SHIPMENT OF SUPPLIES TO CLINIC BY DYNACARE
After MedWorks RN has placed the order, Dynacare will ship the (Custody Control forms, and collection kits, waybills) to the Clinic directly.
APPOINTMENT
The employee/candidate attends the booked appointment day/time/venue of the clinic
A certified collector in the clinic conducts the specimen collection according to proper collection procedures, completes the Custody Control Form, and prepares the sample for shipment to the lab via courier (i.e. Purolator).
The certified collector faxes/emails the MRO copy to Canadian MRO immediately following the collection.
Email To: [email protected]
Fax Details: +705-999-8228
Contact Person Trevor Gillmore
*These details are to be provided to the clinic
*Fax details are in Box folder too
BOX Folder: ALL Files> MedWorks Internal Working Files>Process Details Drug & Alcohol Testing
File Name: Secure Fax Verification_MedWorks Completed
The ‘Employer’ copy of the Custody Control form must be uploaded to ‘BOX’. The Booking Team will retrieve the ‘Employer’ copy and upload it to the requesting company’s ‘BOX’.
*SAMPLE CUSTODY CONTROL FORM
Pre-printed Custody Control Forms (CCFs) are provided by Dynacare. There are several types of forms including DOT and Non-DOT forms. Typically, these forms have 5 copies. The certified collector completes the form as part of the collection process and following the collection is responsible to distribute the copies accordingly in a timely fashion:
Copy 1- LAB (with the sample)
Copy 2 – MRO (to be faxed or emailed directly to Canadian MRO immediately following the collection)
Copy 3 – Collector (Clinic required to retain this copy)
Copy 4 – Employer (upload to ‘BOX’ for Booking Team to forward to customer)
Copy 5 – Donor (Clinic to give to the employe /candidate providing the sample)
On receipt from the Clinic, Canadian MRO will upload the Custody Control form on Veriport Portal
The courier will pick the specimen(s) from the clinic and deliver the specimen(s) to the lab (Dynacare).
Dynacare proceeds with their testing process and uploads the report to Canadian MRO’s portal/system (Veriport)
Canadian MRO conducts their review process and verifies the test result(s).
Canadian MRO will then post the result(s) on Veriport
MedWorks Booking Team will retrieve the report in PDF format from Veriport portal
MedWorks Booking Team will add the same report into respective BOX folder for the Company who requested the test.
Once the order is completed, MedWorks Corporate Booking team will change the status of Estimate to Completed in the notes (Status remains Accepted, but notes are added on completion) on QuickBooks.
RESULTS TIMELINE:
If results are NEGATIVE, it usually takes 3-4 days from the sample collection date
If results are POSITIVE, it usually takes 10-12 days from the sample collection date
BILLING:
Clinics will send an invoice to MedWorks Account Team for the collection
Dynacare will send an invoice to MedWorks for the testing of the sample. This will include the Purolator cost (Sample shipment from clinic to Dyna care lab)- (MedWorks will not be paying Purolator directly, this cost will be added into the invoice from Dynacare)
Canadian MRO will send an invoice to MedWorks for the MRO review (note: this cost will vary depending on whether the sample was negative or non-negative*)
MedWorks will Bill the Company on the locked cost
*The MRO makes the final determination as to whether a sample is positive.
CANCELLATIONS/NO SHOW FEE (For appointments booked at Dynacare)
In the event an appointment must be cancelled, please contact NDT Customer Care by email or phone no later than one (1) hour before the scheduled booking time. If the appointment is not cancelled within this time, a no-show fee will be applied.
CANCELLATION/ NO SHOW FEE: $20